Exclude System Updates in Zendesk Explore Reports
How can I exclude system updates from my Zendesk Explore reports?
You can exclude system updates from your Zendesk Explore reports by using filters or creating a calculated metric.
To use a filter, apply the Updater role attribute as a filter and exclude the Null attribute value, which typically represents system updates. This will remove system updates from your report. Alternatively, you can create a custom metric to include only updates from specific roles, such as admins or agents. For more detailed steps, check out the originalZendesk article.
More related questions
What is the Null updater role in Zendesk Explore?
The Null updater role in Zendesk Explore typically refers to system updates. These are changes made to tickets through automatic processes, such as triggers or automations, rather than by users. By excluding the Null updater role in your reports,…
How do I create a custom metric to exclude system updates in Zendesk Explore?
To create a custom metric that excludes system updates in Zendesk Explore, you can use specific conditions. For instance, you can create a metric that includes only updates not made by end users or system updates by using the condition: `IF…
Can I filter out system updates in Zendesk Explore using the Updater role?
Yes, you can filter out system updates in Zendesk Explore by using the Updater role attribute. By applying this attribute as a filter and excluding the Null value, which represents system updates, you can ensure that your reports only include…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
