Filter System Updates in Zendesk Explore with Updater Role
Use the Updater role attribute in Zendesk Explore to filter out system updates and focus on user-driven ticket changes.
Can I filter out system updates in Zendesk Explore using the Updater role?
Yes, you can filter out system updates in Zendesk Explore by using the Updater role attribute.
By applying this attribute as a filter and excluding the Null value, which represents system updates, you can ensure that your reports only include updates made by users. This method is straightforward and effective for cleaning up your data.
More related questions
How can I exclude system updates from my Zendesk Explore reports?
You can exclude system updates from your Zendesk Explore reports by using filters or creating a calculated metric. To use a filter, apply the Updater role attribute as a filter and exclude the Null attribute value, which typically represents system…
What is the Null updater role in Zendesk Explore?
The Null updater role in Zendesk Explore typically refers to system updates. These are changes made to tickets through automatic processes, such as triggers or automations, rather than by users. By excluding the Null updater role in your reports,…
How do I create a custom metric to exclude system updates in Zendesk Explore?
To create a custom metric that excludes system updates in Zendesk Explore, you can use specific conditions. For instance, you can create a metric that includes only updates not made by end users or system updates by using the condition: `IF…
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