Zendesk Suite Advanced AI Add-on June 2023
What is the Advanced AI add-on in Zendesk Suite?
The Advanced AI add-on, introduced in June 2023, is a new offering for eligible customers on Suite Professional and Enterprise plans. It expands Zendesk's AI capabilities with features like intelligent triage, advanced bots, intelligence in the context panel, and macro suggestions for admins.
This add-on aims to enhance the efficiency and effectiveness of customer support operations. For more information, see the originalZendesk article.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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