The Groups page in Zendesk's Admin Center received a redesign in June 2023, offering a fresh look and improved performance. You can now manage team members within groups more efficiently, search for specific groups, view open tickets for each group, and sort groups by name or number of team members.
These enhancements aim to streamline group management and improve your workflow. For more details, check out the originalZendesk article.
In June 2023, Zendesk introduced several updates to the Admin Center, enhancing its functionality. You can now track important changes in the help center using the audit log, which includes monitoring help center activation, community activation,…
Group SLAs, introduced in June 2023, are a new type of service level agreement in Zendesk that allow you to set specific targets for groups working on tickets. These are also known as operational level agreements (OLAs). With Group SLAs, you can…
In June 2023, Zendesk's Guide received several updates to enhance content management and search functionality. The account-level image gallery is now available for all articles, allowing you to manage and replace images easily. Additionally,…
Zendesk has streamlined its bot offerings in June 2023 by rebranding them from 'Answer Bot' to 'Zendesk bots', available in standard and advanced versions. The pricing model has shifted to usage-based, measured by monthly active users (MAU),…
In June 2023, Zendesk's Agent Workspace introduced several new features to enhance agent productivity. Agents can now compose public replies as drafts before updating a ticket, ensuring accuracy before sending. Additionally, the composer window…
The Advanced AI add-on, introduced in June 2023, is a new offering for eligible customers on Suite Professional and Enterprise plans. It expands Zendesk's AI capabilities with features like intelligent triage, advanced bots, intelligence in the…