Handling Time Zones in Zendesk Trigger Conditions
Understand how Zendesk uses the requester's time zone for evaluating trigger conditions.
How does Zendesk handle time zones in trigger conditions?
Zendesk handles time zones in trigger conditions by referencing the requester's time zone. This means that any triggers you set up will be evaluated based on the time zone of the person who made the request, ensuring that actions are taken at the correct local time.
This feature is particularly beneficial for companies with a global customer base, as it allows for more precise and relevant trigger actions. For more information, visit theTrigger conditions and actions reference.
More related questions
What time zone do Zendesk trigger conditions reference?
Zendesk trigger conditions reference the requester's time zone. This means that any time-based conditions you set in your triggers will be evaluated based on the time zone of the person who made the request, not the time zone of your Zendesk…
Does Zendesk use the account time zone for trigger conditions?
No, Zendesk does not use the account time zone for trigger conditions. Instead, it uses the requester's time zone. This ensures that any time-based conditions are evaluated based on the local time of the person who submitted the request. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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