Zendesk Trigger Conditions: Account vs Requester Time Zone
Discover why Zendesk uses the requester's time zone, not the account time zone, for trigger conditions.
Does Zendesk use the account time zone for trigger conditions?
No, Zendesk does not use the account time zone for trigger conditions. Instead, it uses the requester's time zone. This ensures that any time-based conditions are evaluated based on the local time of the person who submitted the request.
This approach helps maintain consistency and accuracy in trigger execution, especially for businesses dealing with customers across different time zones. For further details, check out theTrigger conditions and actions reference.
More related questions
What time zone do Zendesk trigger conditions reference?
Zendesk trigger conditions reference the requester's time zone. This means that any time-based conditions you set in your triggers will be evaluated based on the time zone of the person who made the request, not the time zone of your Zendesk…
How does Zendesk handle time zones in trigger conditions?
Zendesk handles time zones in trigger conditions by referencing the requester's time zone. This means that any triggers you set up will be evaluated based on the time zone of the person who made the request, ensuring that actions are taken at the…
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