Understanding the Zendesk Benchmark
What is the Zendesk Benchmark and how does it work?
The Zendesk Benchmark is a tool that helps you measure customer satisfaction by comparing your key metrics with those of thousands of other organizations. It focuses on three main metrics: customer satisfaction, first reply time, and new ticket volume. These metrics are calculated based on calendar hours, not your business hours, allowing you to evaluate your performance against industry standards. The benchmark is calculated using data from companies across 140 countries, ensuring a broad and fair comparison. Learn more about the Zendesk Benchmarkhere.
More related questions
How can I complete the Zendesk Benchmark survey?
To complete the Zendesk Benchmark survey, navigate to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. You'll need to answer five questions about your company's industry, size, and support operations….
How can I access Zendesk Benchmark research?
You can access Zendesk Benchmark research to gain insights into best practices and trends in customer experience. This includes the annual Zendesk Customer Experience Trends Report. To view the most recent research, visit the Zendesk Benchmark web…
How do I opt out of Zendesk Benchmark participation?
If you wish to opt out of the Zendesk Benchmark, go to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. Then, click Stop Participating. You can rejoin at any time by completing the Benchmark survey again.
How can I view my Zendesk Benchmark results?
To view your Zendesk Benchmark results, go to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. If you haven't completed the survey questions, you'll need to do so first. Your results will then be…
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