Setting up Zendesk for email-only support is ideal for accounts that prefer not to require end users to sign in. This setup allows users to interact with your support team solely through email, simplifying the process for both the customer and the support team.
To learn more about setting up email-only support, visit theZendesk help documentation.
When a customer sends an email to your support email address, a ticket is automatically created in Zendesk. This process streamlines customer support by ensuring that all customer inquiries are tracked and managed efficiently. The support address…
You can add support email addresses in Zendesk to allow users to submit tickets directly via email. This is part of the default email setup in Zendesk, which typically includes one primary email address. By adding more support email addresses, you…
Testing your email setup in Zendesk is crucial to ensure that both incoming and outgoing emails are functioning correctly. This process helps verify that your support email addresses are properly configured and that emails are being converted into…