You can add support email addresses in Zendesk to allow users to submit tickets directly via email. This is part of the default email setup in Zendesk, which typically includes one primary email address. By adding more support email addresses, you can manage different types of inquiries or departments more effectively.
For more information on setting up support email addresses, check out theZendesk help documentation.
When a customer sends an email to your support email address, a ticket is automatically created in Zendesk. This process streamlines customer support by ensuring that all customer inquiries are tracked and managed efficiently. The support address…
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