How to Disable Inbound Calls in Zendesk Talk
Can I turn off inbound calls in Zendesk Talk?
No, you can't directly turn off inbound calls in Zendesk Talk. However, you can use some workarounds to manage this.
One option is to create a custom IVR (Interactive Voice Response) that doesn't accept voicemails by leaving the route options blank. You can record a greeting explaining that you don't accept calls and provide an alternative contact method. The customer will hear this message three times before the call ends.
Another method is to add a holiday in Zendesk Support that covers the entire year. This requires updating every two years, but it allows you to route calls based on business hours, automatically sending them to voicemail. For more details, check out theoriginal link.
More related questions
How can I manage inbound calls in Zendesk Sell?
In Zendesk Sell, you can manage inbound calls by adjusting your settings. Go to Sell Settings > Voice and Text > Connection > When you're not available. Here, you can set up how calls are handled when you're unavailable. If you don't answer, the…
What are the options for handling calls when unavailable in Zendesk Sell?
Zendesk Sell offers options to handle calls when you're unavailable, ensuring you don't miss important communications. In the Sell Settings under Voice and Text, you can configure what happens when you're not available. If you don't answer a call,…
Can I set up voicemail in Zendesk Sell?
Yes, you can set up voicemail in Zendesk Sell through the Voicemail EAP. To try out this feature, you need to sign up for the Voicemail Early Access Program (EAP). This allows you to receive voicemails when you're not available to take calls,…
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