Using the phone call activity indicator in Zendesk QA can significantly enhance the efficiency of reviewing phone call interactions. It allows you to skip over silent parts of the call, such as when the agent was on hold or waiting for the call to be answered.
By focusing only on the periods of active conversation, you can save time and ensure that you are concentrating on the most relevant parts of the call. This tool is particularly useful for quality assurance teams who need to review multiple calls and want to streamline their workflow.
The phone call activity indicator in Zendesk QA is a tool that helps you identify when people were talking during a call. It allows you to skip silent parts, such as when the agent was on hold or waiting for the call to be answered, enhancing the…
To use the phone call activity indicator in Zendesk QA, navigate to the call recording you want to review. You'll see a graph that represents the call activity, showing periods of conversation and silence. Simply click on any part of the graph to…