Understanding Zendesk QA's Phone Call Activity Indicator
Learn about the phone call activity indicator in Zendesk QA, a tool that highlights conversation periods in calls, enhancing review efficiency.
What is the phone call activity indicator in Zendesk QA?
The phone call activity indicator in Zendesk QA is a tool that helps you identify when people were talking during a call. It allows you to skip silent parts, such as when the agent was on hold or waiting for the call to be answered, enhancing the efficiency of reviewing phone call interactions.
This feature provides a visual representation of a phone call, highlighting the periods of conversation and silence. By using this indicator, you can quickly navigate to the parts of the call where active conversation took place, making it easier to focus on the most important parts of the call. For more details, you can check theoriginal link.
More related questions
How do I use the phone call activity indicator in Zendesk QA?
To use the phone call activity indicator in Zendesk QA, navigate to the call recording you want to review. You'll see a graph that represents the call activity, showing periods of conversation and silence. Simply click on any part of the graph to…
Why should I use the phone call activity indicator in Zendesk QA?
Using the phone call activity indicator in Zendesk QA can significantly enhance the efficiency of reviewing phone call interactions. It allows you to skip over silent parts of the call, such as when the agent was on hold or waiting for the call to…
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