To use the phone call activity indicator in Zendesk QA, navigate to the call recording you want to review. You'll see a graph that represents the call activity, showing periods of conversation and silence.
Simply click on any part of the graph to skip to that specific part of the call. This allows you to efficiently review the call by focusing on the sections where active conversation took place, skipping over any silent parts. This feature is designed to streamline the process of reviewing phone call interactions.
The phone call activity indicator in Zendesk QA is a tool that helps you identify when people were talking during a call. It allows you to skip silent parts, such as when the agent was on hold or waiting for the call to be answered, enhancing the…
Using the phone call activity indicator in Zendesk QA can significantly enhance the efficiency of reviewing phone call interactions. It allows you to skip over silent parts of the call, such as when the agent was on hold or waiting for the call to…