Alternative Ways to Inform Callers in Zendesk Talk
Explore alternative methods to inform callers about wait times in Zendesk Talk, such as using repeatable wording in greetings.
What are alternative ways to inform callers about wait times in Zendesk Talk?
In Zendesk Talk, you can inform callers about wait times using alternative methods since direct queue position information isn't available.
One effective way is to incorporate repeatable wording into your wait greeting. This can provide callers with information about the queue and expected wait times. For guidance on how to set this up, you can visit the community page on playing a recording while a caller is waiting in the queue.
More related questions
Can Zendesk Talk inform callers of their queue position?
Zendesk Talk does not have a direct feature to inform callers of their queue position. However, you can use alternative methods to provide similar information. One option is to play an average wait time message, which gives callers an idea of how…
How can I use average wait time messages in Zendesk Talk?
You can use average wait time messages in Zendesk Talk to inform callers about their expected wait time. This feature helps manage caller expectations without providing exact queue positions. To implement this, you need to set up the average wait…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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