Using Average Wait Time Messages in Zendesk Talk
Discover how to set up average wait time messages in Zendesk Talk to inform callers about expected wait times.
How can I use average wait time messages in Zendesk Talk?
You can use average wait time messages in Zendesk Talk to inform callers about their expected wait time. This feature helps manage caller expectations without providing exact queue positions.
To implement this, you need to set up the average wait time message feature. This message is triggered based on the current call volume and wait times. For more detailed instructions on how to set this up, you can refer to the article on when the Average wait time message is triggered in Talk.
More related questions
Can Zendesk Talk inform callers of their queue position?
Zendesk Talk does not have a direct feature to inform callers of their queue position. However, you can use alternative methods to provide similar information. One option is to play an average wait time message, which gives callers an idea of how…
What are alternative ways to inform callers about wait times in Zendesk Talk?
In Zendesk Talk, you can inform callers about wait times using alternative methods since direct queue position information isn't available. One effective way is to incorporate repeatable wording into your wait greeting. This can provide callers…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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