Understanding Zendesk Gather: Community Forum Solution
What is Zendesk Gather and how does it work?
Zendesk Gather is a community forum solution designed to enhance support by enabling customers to connect and collaborate. It allows teams to leverage the expertise of an active community, gather best practices, and encourage feedback. Gather works alongside the knowledge base in your help center, providing a platform for community engagement and support.
More related questions
How do I activate my Zendesk community?
To activate your Zendesk community, you need to follow a few simple steps. First, ensure that you have the Guide set up, as Gather requires it to function. Once that's done, head over to Guide, click on the Settings icon in the sidebar, and select…
Do I need Zendesk Guide to use Gather?
Yes, you need Zendesk Guide to use Gather. Gather is designed to complement the knowledge base in your help center, and having Guide set up is a prerequisite for using Gather. If you haven't set up Guide yet, you should do so before activating your…
How can I disable my Zendesk community?
Disabling your Zendesk community is straightforward. If you decide to make your community inactive, go to the Gather settings in Guide, and simply deselect the 'Activate community' checkbox. This will make your community invisible to end users in…
What happens when I activate my Zendesk community?
When you activate your Zendesk community, it becomes visible to end users in your help center. This means that users can start engaging, sharing expertise, and providing feedback through the community platform. If your help center was in setup…
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