Configure Triggers for Webhook Notifications
What is the process for configuring a trigger to send webhook notifications?
Configuring a trigger to send webhook notifications involves editing or cloning an existing trigger. In the Admin Center, go to Objects and rules, then select Business rules > Triggers.
Edit or clone the trigger, and under Actions, add a new action by selecting Notify by > Active webhook. Choose the webhook you created to replace the target and configure it to send the necessary information. For URL targets, set the key to the URL target's Attribute name and the value to the Notify by > Target action's Message. Save your changes and test the webhook functionality.
More related questions
How do I convert a target to a webhook in Zendesk?
To convert a target to a webhook in Zendesk, follow a specific process to ensure continuity. Start by creating a new webhook based on your existing target. Open the target's details in one window and the webhook creation page in another. In the…
How do I deactivate a target and its associated triggers in Zendesk?
After creating a webhook and updating the associated trigger, thoroughly test the webhook by initiating the appropriate trigger conditions. You should receive duplicate messages on your external application or system while both the target and…
Can I convert Clickatell, Pivotal, Twilio, X Corp, and Yammer targets to webhooks?
There is no direct way to map Clickatell, Pivotal, Twilio, X Corp (formerly Twitter), and Yammer target configurations to webhooks. Instead, Zendesk recommends exploring Zendesk Marketplace apps that can fulfill your needs. These apps may offer…
How do I map URL target configurations to webhooks in Zendesk?
Mapping URL target configurations to webhooks involves several steps. Set the webhook's Name to the target's Title and the Endpoint URL to the target's URL. For authentication, use Basic authentication with the target's username and password. Set…
What should I do if I can't find instructions for converting certain targets?
If you can't find instructions for converting certain targets, such as Salesforce or SugarCRM, it's possible that the documentation hasn't been updated yet. Zendesk is working on providing clearer instructions for these target types. In the…
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