Create Chat Trigger for Offline Department Notification
How do I create a Chat trigger to notify visitors if a department is offline?
To notify visitors when a department is offline, you can create a Chat trigger in Zendesk. Start by opening Chat and creating a new trigger. Name it something like "Notify for offline department" and select 'Messaging' for the Channel. Set the trigger to run when a visitor requests a chat. Under conditions, specify the department and its status as offline. Finally, customize the message to inform visitors about your team's availability.
For detailed steps, refer to theoriginal Zendesk help article.
More related questions
What are the steps to test a Chat trigger in Zendesk?
Testing your Chat trigger ensures it works correctly to inform visitors when a department is offline. First, set all agents in the target department to Offline, while keeping at least one agent in another department Online. Then, open a private…
How can I customize the offline message in a Zendesk Chat trigger?
Customizing the offline message in a Zendesk Chat trigger allows you to tailor communication to your business needs. When setting up the trigger, under 'Perform the following actions', you can specify the message sent to visitors. Include details…
Can I set a Zendesk Chat trigger to only fire during business hours?
Yes, you can configure a Zendesk Chat trigger to activate only during business hours. In the trigger conditions, select 'Account Status equals Online' and specify the hours of operation. Remember to adjust for UTC time if needed. This setup…
Where can I find the group ID for setting up a Zendesk Chat trigger?
To find the group ID needed for setting up a Zendesk Chat trigger, use the List Groups API endpoint. Enter the URLhttps://yoursubdomain.zendesk.com/api/v2/groupsin your browser. This will display a list of groups and their corresponding IDs….
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