Troubleshooting Zendesk Password Reset Email Issues
Why am I not receiving my Zendesk password reset email?
If you're not receiving your Zendesk password reset email, there are a few steps you can take to resolve the issue. First, check the Zendesk status page to ensure there isn't an ongoing incident affecting your account. Then, request the password reset from your specific Zendesk URL by replacing 'yoursubdomain' with your account name. Make sure there isn't a space after your email when you submit the request.
Additionally, search for the email in your spam folder. If it's not there, consult with your company's email administrator, as there might be a system rule blocking the email. Lastly, verify that the option 'Allow users to change their password' is enabled in your Admin Center under People > Configuration > End users. For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
How can I request a password reset for my Zendesk account?
To request a password reset for your Zendesk account, you need to visit your specific Zendesk URL. Replace 'yoursubdomain' with your account name in the URL: https://yoursubdomain.zendesk.com. This will take you to the password reset page. Ensure…
What should I do if my Zendesk password reset email is in the spam folder?
If your Zendesk password reset email is in the spam folder, you should mark it as 'Not Spam' to ensure future emails are delivered to your inbox. This can usually be done by selecting the email and choosing the 'Not Spam' option in your email…
How can I check if Zendesk allows users to change their password?
To check if Zendesk allows users to change their password, you need to access the Admin Center. Navigate to People > Configuration > End users and verify if the option 'Allow users to change their password' is turned on. If this option is disabled,…
What should I do if Zendesk password reset emails are blocked by my company?
If Zendesk password reset emails are being blocked by your company, you should work with your email administrator to resolve the issue. Often, there are system rules in place that might block certain messages from reaching your inbox. Your email…
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