Impact of Zendesk Refresh on Unsaved Changes
Discover what happens to unsaved changes during a Zendesk refresh. Save your work to prevent data loss during updates.
What happens to unsaved changes during a Zendesk refresh?
Unsaved changes during a Zendesk refresh may be lost, so it's crucial to save your work promptly.
This includes any in-progress updates to tickets, such as field updates, comments, and replies. Additionally, any information you are adding into custom apps might be lost. In-progress Talk and 3rd-party telephony sessions will also be interrupted. To avoid losing your work, ensure everything is saved before the refresh occurs.
More related questions
What should I do when Zendesk prompts a critical update refresh?
When Zendesk prompts a critical update refresh, it's important to save your work quickly. Critical updates are released to solve security issues or make other important updates to your account. You'll see a message in the ticket interface when a…
How can I prepare for a Zendesk account refresh?
To prepare for a Zendesk account refresh, make sure to save all your work and end any active calls. When you see the refresh message in the ticket interface, quickly save any in-progress updates to tickets, including field updates, comments, and…
Can I manually start a Zendesk refresh for critical updates?
Yes, you can manually start a Zendesk refresh for critical updates by clicking 'Refresh now'. When a critical update is released, you'll see a message in the ticket interface. You have the option to manually initiate the refresh by clicking…
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