Preparing for a Zendesk Account Refresh
How can I prepare for a Zendesk account refresh?
To prepare for a Zendesk account refresh, make sure to save all your work and end any active calls.
When you see the refresh message in the ticket interface, quickly save any in-progress updates to tickets, including field updates, comments, and replies. Also, try to conclude any ongoing Talk and 3rd-party telephony sessions, as they will be interrupted. Once everything is saved, you can either click 'Refresh now' or wait for the automatic refresh to complete.
More related questions
What should I do when Zendesk prompts a critical update refresh?
When Zendesk prompts a critical update refresh, it's important to save your work quickly. Critical updates are released to solve security issues or make other important updates to your account. You'll see a message in the ticket interface when a…
What happens to unsaved changes during a Zendesk refresh?
Unsaved changes during a Zendesk refresh may be lost, so it's crucial to save your work promptly. This includes any in-progress updates to tickets, such as field updates, comments, and replies. Additionally, any information you are adding into…
Can I manually start a Zendesk refresh for critical updates?
Yes, you can manually start a Zendesk refresh for critical updates by clicking 'Refresh now'. When a critical update is released, you'll see a message in the ticket interface. You have the option to manually initiate the refresh by clicking…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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