Choosing Between Triggers and Automations in Zendesk
When should I use a trigger instead of an automation in Zendesk?
Use a trigger instead of an automation when your conditions are not time-based. Triggers are better suited for actions that need to happen immediately when certain conditions are met.
If you find that your automation is causing errors because it lacks a nullifying condition, it might be a sign that a trigger is more appropriate. Triggers can handle actions that need to occur as soon as a ticket is updated or created, without the need for time-based conditions.
More related questions
Why am I getting the 'Automation could not be updated as' error in Zendesk?
This error occurs because your automation lacks a nullifying condition. Essentially, your automation needs a condition that tells it when to stop running. You can fix this by either adding a nullifying condition or by creating a trigger instead. To…
How can I add a nullifying condition to my Zendesk automation?
Adding a nullifying condition ensures your automation runs only once. You can do this by setting a condition that becomes false after the automation runs. For instance, if your automation action increases ticket priority to urgent, set it to run…
What are examples of nullifying conditions in Zendesk automations?
Nullifying conditions ensure your automation runs only once by making a condition false after the automation runs. One example is using ticket priority: if your automation increases priority to urgent, set it to run only on tickets with high…
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