Fixing 'Automation could not be updated as' Error
Why am I getting the 'Automation could not be updated as' error in Zendesk?
This error occurs because your automation lacks a nullifying condition. Essentially, your automation needs a condition that tells it when to stop running. You can fix this by either adding a nullifying condition or by creating a trigger instead.
To add a nullifying condition, ensure your automation includes a condition that is true only once or an action that nullifies at least one of the conditions. For example, if your automation increases ticket priority to urgent, set it to run only on tickets with high priority. Alternatively, use tags to create a nullifying condition by adding a tag to the ticket and setting the automation to look for tickets without that tag.
If your automation isn't time-based, consider creating a trigger instead, as triggers might be more suitable for your needs. For more details, check out the originalZendesk article.
More related questions
How can I add a nullifying condition to my Zendesk automation?
Adding a nullifying condition ensures your automation runs only once. You can do this by setting a condition that becomes false after the automation runs. For instance, if your automation action increases ticket priority to urgent, set it to run…
When should I use a trigger instead of an automation in Zendesk?
Use a trigger instead of an automation when your conditions are not time-based. Triggers are better suited for actions that need to happen immediately when certain conditions are met. If you find that your automation is causing errors because it…
What are examples of nullifying conditions in Zendesk automations?
Nullifying conditions ensure your automation runs only once by making a condition false after the automation runs. One example is using ticket priority: if your automation increases priority to urgent, set it to run only on tickets with high…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
