Access and Manage Ticket Triggers in Zendesk
How do I access and manage ticket triggers in Zendesk?
To access and manage ticket triggers in Zendesk, navigate to the Admin Center. Ticket triggers are business rules that run automatically when a ticket is created or updated, performing actions based on specified conditions.
In the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Business rules > Triggers'. Click the 'Tickets' tab to view your list of ticket triggers. Here, you can search, filter, reorder, and sort your triggers. You can also create, activate, edit, clone, deactivate, or delete ticket triggers, as well as view their revision history. For more details, check out theoriginal Zendesk article.
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