Object triggers in Zendesk are business rules that run when a custom object's record is created or updated, performing actions based on specified conditions. You can access these triggers in the Admin Center.
To view your object triggers, click 'Objects and rules' in the sidebar, then select 'Business rules > Triggers' and click the 'Objects' tab. Here, you can search, filter, reorder, and sort your triggers. You can also create, edit, clone, activate, deactivate, or delete object triggers, and view their revision history.
To access and manage ticket triggers in Zendesk, navigate to the Admin Center. Ticket triggers are business rules that run automatically when a ticket is created or updated, performing actions based on specified conditions. In the Admin Center,…
Messaging triggers in Zendesk are rules that run when a customer interacts with a conversation through a messaging channel. You can view and manage these triggers in the Admin Center or the Chat dashboard. To access them in the Admin Center, click…
Chat triggers in Zendesk are rules that execute when a customer interacts with a chat conversation. You can view and manage these triggers from the Chat dashboard. To access your chat triggers, click the Zendesk products icon, select 'Chat', and…
Sales triggers in Zendesk Sell automate parts of the sales workflow by executing actions when specified conditions are met. You can view and manage these triggers from the Sell dashboard. To access your sales triggers, click the Zendesk products…