Understanding and Viewing Messaging Triggers in Zendesk
What are messaging triggers in Zendesk and how can I view them?
Messaging triggers in Zendesk are rules that run when a customer interacts with a conversation through a messaging channel. You can view and manage these triggers in the Admin Center or the Chat dashboard.
To access them in the Admin Center, click 'Objects and rules' in the sidebar, then select 'Business rules > Messaging triggers'. If your triggers aren't visible here, they might still be in the Chat dashboard. In that case, click the Zendesk products icon, select 'Chat', and go to 'Settings > Triggers'. From either location, you can create, edit, clone, activate, deactivate, or delete messaging triggers.
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