Customer Authentication with Zendesk Voice API

Explore how customer authentication is managed with the Zendesk Voice API and its current limitations.

How does the Zendesk Voice API handle customer authentication?

Customer authentication with the Zendesk Voice API is only partially supported. For a caller to be correctly identified, they must be authenticated in Messaging via the Web Widget and have previously submitted a Messaging ticket. Without meeting these conditions, the caller's identity may not be accurately recognized during the call.

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Zendesk Support Tickets

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Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.

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Ella Roy Customer Success Manager
Zeffy

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Ella Roy Customer Success Manager at Zeffy

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Zinc

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Conrad Jones CX and Service Leader at Zinc

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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)

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Natalie Onions VP of Customer Experience at Customer.io

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Freecash

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Howard Blick, Customer Service Team Lead at Freecash

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

Ella Roy Customer Success Manager
Zeffy

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

Conrad Jones CX and Service Leader
Zinc

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Howard Blick Customer Service Team Lead
Freecash

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Customer Authentication with Zendesk Voice API

How does the Zendesk Voice API handle customer authentication?

More related questions

What is the Zendesk Voice API and how does it work?

What are the requirements to use the Zendesk Voice API?

Can I control the visibility of the call button on my website?

What are the current limitations of the Zendesk Voice API?

How can I expand my voice support using the Zendesk Voice API?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.