Who Can Create Content Tags in Zendesk?
Who can create content tags in Zendesk?
In Zendesk, only Guide managers and Guide agents have the ability to create content tags. This ensures that the tags used are consistent and relevant to the content.
While end users can add and remove tags from their own posts once the feature is enabled, the creation of new tags is restricted to maintain control over the tagging system. This helps in organizing content effectively and ensuring that tags are meaningful and useful.
More related questions
How can I enable users to add content tags to community posts in Zendesk?
To enable users to add content tags to community posts, you need to adjust settings in Zendesk Guide. Navigate to the Guide settings, select Gather settings, and then choose the option to allow all users to add content tags to their community…
What should I do if my Zendesk theme is custom and set up before October 19, 2022?
If your Zendesk help center was set up before October 19, 2022, and you are using a custom theme, you may need to modify your theme to enable content tagging. This feature requires that your theme uses Templating API version 2. To ensure…
What happens when a user clicks a content tag on a community post?
When a user clicks a content tag on a community post, they are directed to a search page. This page displays links to all help center content that contains the same tag, making it easier to find related information. This feature enhances the…
How do I check my Zendesk theme's Templating API version?
To check your Zendesk theme's Templating API version, you need to access your theme settings. This is important if you want to enable content tagging and ensure your theme is compatible with the required version. If your theme uses an older…
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