Custom Zendesk Themes and Content Tagging
What should I do if my Zendesk theme is custom and set up before October 19, 2022?
If your Zendesk help center was set up before October 19, 2022, and you are using a custom theme, you may need to modify your theme to enable content tagging. This feature requires that your theme uses Templating API version 2.
To ensure compatibility, check your theme's version and make necessary adjustments. This step is crucial for the content tagging feature to function correctly with your custom theme.
More related questions
How can I enable users to add content tags to community posts in Zendesk?
To enable users to add content tags to community posts, you need to adjust settings in Zendesk Guide. Navigate to the Guide settings, select Gather settings, and then choose the option to allow all users to add content tags to their community…
Who can create content tags in Zendesk?
In Zendesk, only Guide managers and Guide agents have the ability to create content tags. This ensures that the tags used are consistent and relevant to the content. While end users can add and remove tags from their own posts once the feature is…
What happens when a user clicks a content tag on a community post?
When a user clicks a content tag on a community post, they are directed to a search page. This page displays links to all help center content that contains the same tag, making it easier to find related information. This feature enhances the…
How do I check my Zendesk theme's Templating API version?
To check your Zendesk theme's Templating API version, you need to access your theme settings. This is important if you want to enable content tagging and ensure your theme is compatible with the required version. If your theme uses an older…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
