To check your Zendesk theme's Templating API version, you need to access your theme settings. This is important if you want to enable content tagging and ensure your theme is compatible with the required version.
If your theme uses an older version, you may need to update it to Templating API version 2 to fully utilize the content tagging feature. This step is essential for those with custom themes set up before October 19, 2022.
To enable users to add content tags to community posts, you need to adjust settings in Zendesk Guide. Navigate to the Guide settings, select Gather settings, and then choose the option to allow all users to add content tags to their community…
In Zendesk, only Guide managers and Guide agents have the ability to create content tags. This ensures that the tags used are consistent and relevant to the content. While end users can add and remove tags from their own posts once the feature is…
If your Zendesk help center was set up before October 19, 2022, and you are using a custom theme, you may need to modify your theme to enable content tagging. This feature requires that your theme uses Templating API version 2. To ensure…
When a user clicks a content tag on a community post, they are directed to a search page. This page displays links to all help center content that contains the same tag, making it easier to find related information. This feature enhances the…