Benefits of Using Content Tags in Zendesk
What are the benefits of using content tags in Zendesk?
Content tags in Zendesk offer a great way to organize and group related articles and posts. By assigning tags to content, you can create collections that make it easier for end users to find information on specific subjects. When users click on a content tag, they are directed to a page with links to all help center content that shares the same tag.
This feature enhances the user experience by simplifying the search process and ensuring that users can quickly access all relevant information. It also helps admins and authors maintain a well-organized knowledge base, making content management more efficient.
More related questions
How do I create content tags in Zendesk Guide?
Creating content tags in Zendesk Guide is a straightforward process. As a Guide admin, you can create content tags from the central content tags management page. Simply click the Arrange content icon in the sidebar, then select Manage content tags…
Who can create content tags in Zendesk Guide?
In Zendesk Guide, content tags can be created by Guide admins, as well as article and post authors who are agents or admins. Admins have access to the central content tags management page, where they can create and manage tags. Authors can also…
How can I add content tags to articles and posts in Zendesk?
Once you've created content tags in Zendesk, adding them to articles and posts is simple. After creating a tag, you can assign it to any relevant content across your help center. This is done through the article or post settings, where you can…
What are the best practices for naming content tags in Zendesk?
When naming content tags in Zendesk, it's important to follow best practices to ensure clarity and consistency. Choose names that are descriptive and relevant to the content they are tagging. This helps users understand the purpose of the tag and…
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