Zendesk Multi-Select Ticket Field Type Explained
How does the new multi-select ticket field type in Zendesk Support work?
The multi-select ticket field type introduced in March 2018 allows for more flexible ticket management. It enables the creation of multiple selection options, including nested options, within a drop-down menu. This is particularly useful for handling questions that don't have a single answer, providing a more comprehensive way to categorize and manage tickets.
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