Agent Access Issues in Zendesk: ERR_CERT_DATE_INVALID
Help agents access Zendesk by fixing the ERR_CERT_DATE_INVALID error through correct date and time settings.
What should I do if an agent can't access Zendesk?
If an agent is unable to access Zendesk and sees a blank screen, it might be due to the ERRCERTDATE_INVALID error. This error often results from incorrect date and time settings on the agent's device.
To resolve this, ask the agent to check and correct their device's date and time settings. Proper settings should align with the SSL certificate's validity period, allowing access to Zendesk.
More related questions
Why am I seeing the ERRCERTDATE_INVALID error when accessing Zendesk?
The ERRCERTDATE_INVALID error typically occurs when there is a mismatch between the SSL certificate's validity period and your device's date and time settings. To resolve this, ensure that the date and time settings on your device are correct….
How can I fix the blank white screen when logging into Zendesk?
If you're encountering a blank white screen when trying to log into Zendesk, it might be due to the ERRCERTDATE_INVALID error. This error can occur if your device's date and time settings are incorrect. To fix this, verify and correct the date…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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