Identify Tickets Causing Trigger Activation in Zendesk
Can I see which tickets caused specific triggers to fire in Zendesk?
Unfortunately, Zendesk does not provide a direct way to see which tickets caused specific triggers to fire. However, there are workarounds you can use.
One method is to view all events for ticket updates, although this requires checking tickets step-by-step. Another approach is to add special tags for each trigger in the action fields and analyze them via the 'Tags' tab. These methods can help you troubleshoot and understand trigger activations better.
More related questions
How can I get usage data for macros, triggers, and automations in Zendesk?
You can obtain usage data for macros, triggers, and automations in Zendesk using the API. You can track usage over specific time ranges such as the last hour, 24 hours, 7 days, or 30 days. To do this, you can make a filtered API request or a…
Can I view how often a trigger has fired in Zendesk?
Yes, you can view how often a trigger has fired in Zendesk. While managing your triggers, you can add columns that display the frequency of trigger activation over the last 24 hours, 7 days, or 30 days. This feature allows you to monitor the…
Is it possible to track macro usage over 30 days in Zendesk?
Yes, you can track macro usage over a 30-day period in Zendesk by using a sideload API request. This method allows you to include the parameter for 30 days in your request, providing a broader view of macro usage. This feature is available for…
What are the limitations of tracking personal macro usage in Zendesk?
When tracking personal macro usage in Zendesk, the API requests will only display macros for the user making the request. This means that each user must make a separate API call to track their own personal macros. This limitation requires…
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