Eligibility for Buying Zendesk WFM Add-On
Find out who can purchase the Zendesk WFM add-on and the steps involved for different account types.
Who is eligible to buy the Zendesk WFM add-on?
Only the account owner or a billing admin can purchase the Zendesk WFM add-on. If you have an online-assisted or self-service account, you can buy it directly. For managed accounts, you need to contact your Zendesk account representative or Zendesk Sales for purchasing instructions.
More related questions
What is Zendesk Workforce Management (WFM) and how can it benefit my organization?
Zendesk Workforce Management (WFM) is an add-on that enhances the predictability and efficiency of customer service operations. It offers a variety of tools for planning, scheduling, and monitoring, which help eliminate the need for spreadsheets…
How can I purchase the Zendesk Workforce Management (WFM) add-on?
To purchase the Zendesk Workforce Management (WFM) add-on, you need to be the account owner or a billing admin. You can buy it directly from the shopping cart if you have an online-assisted or self-service account. For managed accounts, contact…
Where can I find the Zendesk WFM add-on after purchasing it?
Once you purchase the Zendesk WFM add-on, it will appear on your Subscription page. You can access it from the product tray without needing to install an app from the Zendesk Marketplace.
What should I do if I don't see the Manage button on the Subscription page?
If you don't see the Manage button on the Subscription page, it means you don't have the necessary permissions to make changes. Ensure that you are logged in as the account owner or a billing admin to manage subscriptions.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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