Who Does Zendesk's New Password Policy Affect?
Does the new password policy apply to all Zendesk users?
Yes, the new password policy applies to all Zendesk account users, including agents, admin owners, and end-users. However, the change will only take effect if you choose to migrate your account to the new policy.
Until you opt to switch, your current password policy will remain in place. This flexibility allows you to decide when to enhance your account's security with the new requirements.
More related questions
What is the new password policy in Zendesk Admin Center?
Zendesk has introduced a new password policy to enhance security. Starting November 20, 2023, the new 'Recommended' password-level option includes requirements such as a minimum of 12 characters, a mix of uppercase and lowercase letters, a number,…
Why did Zendesk implement a new password policy?
Zendesk's new password policy aligns with best security practices and industry standards. This change is part of Zendesk's ongoing efforts to protect customer data and improve platform security. By introducing stricter password requirements,…
How can I switch to the new password policy in Zendesk?
Switching to Zendesk's new password policy is straightforward. In the Admin Center, navigate to the sidebar and click on Account, then select Security > Team member authentication to change your account to the new recommended policy. Once you…
Will passwords expire under Zendesk's recommended policy?
Under Zendesk's recommended password policy, passwords do not have an expiration date, similar to the Low and Medium levels. However, you have the option to use the Custom setting to define your own password expiration requirements. This…
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