image for site

Who Does Zendesk's New Password Policy Affect?

Find out if Zendesk's new password policy applies to all users, including agents and end-users.

Does the new password policy apply to all Zendesk users?

Yes, the new password policy applies to all Zendesk account users, including agents, admin owners, and end-users. However, the change will only take effect if you choose to migrate your account to the new policy.

Until you opt to switch, your current password policy will remain in place. This flexibility allows you to decide when to enhance your account's security with the new requirements.


More related questions

What is the new password policy in Zendesk Admin Center?

Zendesk has introduced a new password policy to enhance security. Starting November 20, 2023, the new 'Recommended' password-level option includes requirements such as a minimum of 12 characters, a mix of uppercase and lowercase letters, a number,…

Why did Zendesk implement a new password policy?

Zendesk's new password policy aligns with best security practices and industry standards. This change is part of Zendesk's ongoing efforts to protect customer data and improve platform security. By introducing stricter password requirements,…

How can I switch to the new password policy in Zendesk?

Switching to Zendesk's new password policy is straightforward. In the Admin Center, navigate to the sidebar and click on Account, then select Security > Team member authentication to change your account to the new recommended policy. Once you…

Will passwords expire under Zendesk's recommended policy?

Under Zendesk's recommended password policy, passwords do not have an expiration date, similar to the Low and Medium levels. However, you have the option to use the Custom setting to define your own password expiration requirements. This…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites