If you can't reach your Zendesk support number and don't see new call IDs, it indicates calls aren't reaching your account.
In this situation, you need to provide Zendesk with 3 new call examples to escalate the issue with their provider, Twilio. This is crucial because Twilio's carriers only store call logs for 24-48 hours. For each call example, include the FROM and TO phone numbers in E.164 format, the date, time, and timezone of the call, and the call behavior observed. This information is essential for a thorough investigation.
To find the Call ID for troubleshooting a Zendesk Talk issue, you need to access the Admin Center. Each call in your Zendesk account has a unique Call ID. To locate it, go to the Admin Center, click on 'Channels' in the sidebar, and then open 'Talk…
To provide a Ticket ID for Zendesk Talk troubleshooting, you need to locate the ticket generated by the call. In some cases, a ticket ID may not be available, depending on the number configuration and call conditions. If a ticket is generated, you…
To escalate a Zendesk Talk issue, you need to provide specific call examples and details. Zendesk requires 3 new call examples to escalate the issue with their provider, Twilio. Include the FROM and TO phone numbers in E.164 format, the date, time,…