To find the Call ID for troubleshooting a Zendesk Talk issue, you need to access the Admin Center. Each call in your Zendesk account has a unique Call ID.
To locate it, go to the Admin Center, click on 'Channels' in the sidebar, and then open 'Talk and email' > 'Talk'. Click on the 'Usage charges' tab at the top of the page. At the bottom, you'll find a table listing all inbound and outbound calls, with the first column displaying the unique Call ID for each call. For more details, check out theoriginal article.
If you can't reach your Zendesk support number and don't see new call IDs, it indicates calls aren't reaching your account. In this situation, you need to provide Zendesk with 3 new call examples to escalate the issue with their provider, Twilio….
To provide a Ticket ID for Zendesk Talk troubleshooting, you need to locate the ticket generated by the call. In some cases, a ticket ID may not be available, depending on the number configuration and call conditions. If a ticket is generated, you…
To escalate a Zendesk Talk issue, you need to provide specific call examples and details. Zendesk requires 3 new call examples to escalate the issue with their provider, Twilio. Include the FROM and TO phone numbers in E.164 format, the date, time,…