image for site

New Features in Zendesk Support November 2021

Discover the latest updates in Zendesk Support for November 2021, including streamlined ticket updates and suggested macros.

What are the new features in Zendesk Support for November 2021?

In November 2021, Zendesk Support introduced several new features to enhance user experience. One of the key updates is the new, streamlined interface for ticket updated messages. Now, if a ticket you have open has been updated, you'll see a 'Ticket updated' message at the top of the ticket, and you can click 'Show more' to view details about the update. This helps in avoiding agent collision.

Additionally, support admins can now manage Talk settings regardless of their Talk role, and Shopify profiles and events can be synced via Sunshine to view them in the customer context interface. Another exciting feature is the suggested macros, which are shared macros applied to similar tickets, helping agents resolve tickets more efficiently using machine learning and past macro usage data. For more details, you can check the originalZendesk article.


More related questions

How has Zendesk improved messaging and live chat in November 2021?

Zendesk has made significant improvements to messaging and live chat in November 2021. One of the major updates is the social channel linking feature, which allows end users to move their messaging conversation seamlessly between the Web Widget and…

What changes were made to Zendesk Explore in November 2021?

In November 2021, Zendesk Explore introduced Explore Lite to accounts that previously didn't have access to this reporting tool. This rollout includes pre-built dashboards that are now embedded in the Zendesk Support reporting page, making it…

How has Zendesk Guide improved API performance in November 2021?

Zendesk Guide has improved API performance in November 2021 by introducing cursor-based pagination. This change enhances the overall performance and reliability of Zendesk APIs, allowing for much faster response times compared to offset-based…

What new features are available in the Zendesk Suite as of November 2021?

As of November 2021, the Zendesk Suite has introduced a new 'Set up and go live' page for admins. This page helps admins learn about the most important features they need to set up before going live and serving their customers. Each task includes…

What updates have been made to Zendesk Sell in November 2021?

In November 2021, Zendesk Sell introduced new features to enhance sales processes. One of the key updates is the ability to use sequences on contacts, which allows users to bulk onboard leads that have been converted to contacts, up-sell, or keep…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites