New Features in Zendesk Support November 2021
What are the new features in Zendesk Support for November 2021?
In November 2021, Zendesk Support introduced several new features to enhance user experience. One of the key updates is the new, streamlined interface for ticket updated messages. Now, if a ticket you have open has been updated, you'll see a 'Ticket updated' message at the top of the ticket, and you can click 'Show more' to view details about the update. This helps in avoiding agent collision.
Additionally, support admins can now manage Talk settings regardless of their Talk role, and Shopify profiles and events can be synced via Sunshine to view them in the customer context interface. Another exciting feature is the suggested macros, which are shared macros applied to similar tickets, helping agents resolve tickets more efficiently using machine learning and past macro usage data. For more details, you can check the originalZendesk article.
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