Zendesk Guide API Performance Improvements November 2021
How has Zendesk Guide improved API performance in November 2021?
Zendesk Guide has improved API performance in November 2021 by introducing cursor-based pagination. This change enhances the overall performance and reliability of Zendesk APIs, allowing for much faster response times compared to offset-based pagination, especially at greater page depths.
Additionally, limits have been introduced on offset-based pagination for requests greater than 100 records per page. This measure protects the Zendesk infrastructure, ensures reliability, and improves performance for articles with many attachments. For more information, see theZendesk article.
More related questions
What are the new features in Zendesk Support for November 2021?
In November 2021, Zendesk Support introduced several new features to enhance user experience. One of the key updates is the new, streamlined interface for ticket updated messages. Now, if a ticket you have open has been updated, you'll see a…
How has Zendesk improved messaging and live chat in November 2021?
Zendesk has made significant improvements to messaging and live chat in November 2021. One of the major updates is the social channel linking feature, which allows end users to move their messaging conversation seamlessly between the Web Widget and…
What changes were made to Zendesk Explore in November 2021?
In November 2021, Zendesk Explore introduced Explore Lite to accounts that previously didn't have access to this reporting tool. This rollout includes pre-built dashboards that are now embedded in the Zendesk Support reporting page, making it…
What new features are available in the Zendesk Suite as of November 2021?
As of November 2021, the Zendesk Suite has introduced a new 'Set up and go live' page for admins. This page helps admins learn about the most important features they need to set up before going live and serving their customers. Each task includes…
What updates have been made to Zendesk Sell in November 2021?
In November 2021, Zendesk Sell introduced new features to enhance sales processes. One of the key updates is the ability to use sequences on contacts, which allows users to bulk onboard leads that have been converted to contacts, up-sell, or keep…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
