Zendesk has made significant improvements to messaging and live chat in November 2021. One of the major updates is the social channel linking feature, which allows end users to move their messaging conversation seamlessly between the Web Widget and social messaging channels like WhatsApp, Facebook Messenger, and Instagram DM.
Additionally, end users can now upload files and images in the messaging Web Widget, with a file size limit of up to 50 megabytes. This enhancement makes it easier for customers to share necessary documents or images during their conversations. For more information, visit theZendesk article.
In November 2021, Zendesk Support introduced several new features to enhance user experience. One of the key updates is the new, streamlined interface for ticket updated messages. Now, if a ticket you have open has been updated, you'll see a…
In November 2021, Zendesk Explore introduced Explore Lite to accounts that previously didn't have access to this reporting tool. This rollout includes pre-built dashboards that are now embedded in the Zendesk Support reporting page, making it…
Zendesk Guide has improved API performance in November 2021 by introducing cursor-based pagination. This change enhances the overall performance and reliability of Zendesk APIs, allowing for much faster response times compared to offset-based…
As of November 2021, the Zendesk Suite has introduced a new 'Set up and go live' page for admins. This page helps admins learn about the most important features they need to set up before going live and serving their customers. Each task includes…
In November 2021, Zendesk Sell introduced new features to enhance sales processes. One of the key updates is the ability to use sequences on contacts, which allows users to bulk onboard leads that have been converted to contacts, up-sell, or keep…