Importing Translated CSV Files into Zendesk
What is the process for importing translated CSV files back into Zendesk?
Importing translated CSV files back into Zendesk is simple once you have your translations ready. You can either upload the CSV file or paste the CSV data directly into Zendesk.
To import, go to Admin Center, click on Workspaces in the sidebar, and select Agent tools > Dynamic content. In the Import & Export section, choose Import content. You can select the CSV file to import or paste the CSV data. Click Import, and you'll receive an email once the import is complete. Ensure your CSV is in UTF-8 format and properly formatted to avoid errors.
More related questions
How can I export dynamic content for translation in Zendesk?
Exporting dynamic content for translation in Zendesk is a straightforward process. You can export all your dynamic content into CSV files, which can then be sent to a translation agency. Once translated, these files can be imported back into…
Can I create new dynamic content by importing CSV files in Zendesk?
Unfortunately, you cannot create new dynamic content by importing CSV files in Zendesk. The import function is designed to update existing dynamic content, not to create new items. Before importing, you must manually create dynamic content items in…
What should I do if I encounter errors during CSV import in Zendesk?
If you encounter errors during CSV import in Zendesk, you'll receive an email detailing the issues. Common errors include malformed CSV input or missing required columns. Ensure your CSV file is in UTF-8 format and contains the necessary columns,…
How often can I export dynamic content from Zendesk?
You can export dynamic content from Zendesk once every 15 minutes. Any additional export requests within this period will return the results of the first request. After 15 minutes, the export will reflect any changes made to the content since the…
What format should my CSV files be in for importing into Zendesk?
Your CSV files must be in UTF-8 format for successful import into Zendesk. This ensures that all characters are correctly interpreted by the system. When using Microsoft Excel, use the Get Data command to import CSV files to maintain the UTF-8…
Can I change the status of dynamic content via CSV import in Zendesk?
No, you cannot change the status of dynamic content via CSV import in Zendesk. Any status changes made in the CSV file will be ignored during import. The import process only updates the title and language text of dynamic content. If you need to…
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