Creating a ticket trigger using custom objects involves several steps, starting with setting up a lookup relationship field.
First, create a custom ticket field that points to your custom object. Then, in the Admin Center, go to 'Objects and rules', and select 'Business rules' > 'Triggers'. Click 'Add trigger', enter a name and description, and choose a trigger category. Add conditions using the lookup relationship field or related object fields, and set actions that occur when these conditions are met. Finally, save your trigger to activate it.
To use custom objects in Zendesk ticket triggers, you need to create a lookup relationship field in your ticket that points to a custom object. This allows you to incorporate custom data into your ticket workflows. Start by creating a custom ticket…
No, you cannot delete a custom object if it is referenced in a Support ticket trigger. This is to ensure that all triggers remain functional and do not lose their reference data. If you need to delete a custom object, you must first remove any…
Object triggers in Zendesk are designed to create triggers based on custom object record creation and updates, unlike ticket triggers which are oriented around ticket data. The conditions and actions for object triggers depend entirely on the…
Lookup relationship fields in ticket triggers can be used specifically in notification actions, such as emailing a user or assigning a ticket to a user. These fields allow you to leverage custom objects related to users, enabling more personalized…