To use custom objects in Zendesk ticket triggers, you need to create a lookup relationship field in your ticket that points to a custom object. This allows you to incorporate custom data into your ticket workflows.
Start by creating a custom ticket field that serves as a lookup relationship to your custom object. Then, navigate to the Admin Center, select 'Objects and rules', and go to 'Business rules' > 'Triggers'. Here, you can add a new trigger, set conditions using your custom object fields, and define actions that occur when these conditions are met. Remember, lookup relationship fields can only be used in notification actions, such as emailing a user or assigning a ticket to a user. For more details, check out theoriginal documentation.
Creating a ticket trigger using custom objects involves several steps, starting with setting up a lookup relationship field. First, create a custom ticket field that points to your custom object. Then, in the Admin Center, go to 'Objects and…
No, you cannot delete a custom object if it is referenced in a Support ticket trigger. This is to ensure that all triggers remain functional and do not lose their reference data. If you need to delete a custom object, you must first remove any…
Object triggers in Zendesk are designed to create triggers based on custom object record creation and updates, unlike ticket triggers which are oriented around ticket data. The conditions and actions for object triggers depend entirely on the…
Lookup relationship fields in ticket triggers can be used specifically in notification actions, such as emailing a user or assigning a ticket to a user. These fields allow you to leverage custom objects related to users, enabling more personalized…