Custom Fields Not Visible in Zendesk Bot Builder
What should I do if my custom fields are not visible in the bot builder?
If your custom fields are not visible in the bot builder, first ensure that the field type is either Drop-Down or Text, as these are the only supported types. Also, check that the field is added to your ticket form and that the permissions allow customers to edit the field.
If these settings are correct and the issue persists, it might be necessary to recreate the field in a supported type or contact Zendesk support for further assistance.
More related questions
Why aren't my custom fields showing in the Zendesk bot builder?
If your custom fields aren't appearing in the Zendesk bot builder, it might be due to unsupported field types or incorrect settings. The bot builder only supports Drop-Down and Text field types, so if you're using other types, you'll need to…
Can I use numeric fields in Zendesk bot builder?
Currently, numeric fields are not supported in the Zendesk bot builder. The bot builder only supports text and drop-down fields, which means you can't directly capture numeric inputs like phone numbers. As a workaround, if the numeric values can be…
How can I capture user input for unsupported field types in Zendesk bot builder?
To capture user input for unsupported field types in Zendesk bot builder, you can use alternative methods. Since only text and drop-down fields are supported, consider using the Present options step or a custom drop-down field with the Ask for…
Are there plans to support more field types in Zendesk bot builder?
Yes, there are plans to support more field types in the Zendesk bot builder. Discovery for adding new fields, including regex, number, and date, is expected to start in Q4, with potential delivery in the first half of next year. This expansion will…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
