Using Numeric Fields in Zendesk Bot Builder
Can I use numeric fields in Zendesk bot builder?
Currently, numeric fields are not supported in the Zendesk bot builder. The bot builder only supports text and drop-down fields, which means you can't directly capture numeric inputs like phone numbers.
As a workaround, if the numeric values can be predefined, you can use the Present options step or a custom drop-down field combined with the Ask for details step. This allows the bot to display predefined options for users to select.
More related questions
Why aren't my custom fields showing in the Zendesk bot builder?
If your custom fields aren't appearing in the Zendesk bot builder, it might be due to unsupported field types or incorrect settings. The bot builder only supports Drop-Down and Text field types, so if you're using other types, you'll need to…
How can I capture user input for unsupported field types in Zendesk bot builder?
To capture user input for unsupported field types in Zendesk bot builder, you can use alternative methods. Since only text and drop-down fields are supported, consider using the Present options step or a custom drop-down field with the Ask for…
What should I do if my custom fields are not visible in the bot builder?
If your custom fields are not visible in the bot builder, first ensure that the field type is either Drop-Down or Text, as these are the only supported types. Also, check that the field is added to your ticket form and that the permissions allow…
Are there plans to support more field types in Zendesk bot builder?
Yes, there are plans to support more field types in the Zendesk bot builder. Discovery for adding new fields, including regex, number, and date, is expected to start in Q4, with potential delivery in the first half of next year. This expansion will…
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