Admin Activation of Two-Factor Authentication
Admins cannot activate Two-Factor Authentication for agents. Agents must set it up themselves.
Can an admin activate Two-Factor Authentication for an agent in Zendesk?
No, an admin cannot activate Two-Factor Authentication for an agent in Zendesk. This feature is designed to be set up by the agent themselves. Each agent must configure their own two-factor authentication directly from their profile. This approach ensures that the security measures are personally managed by the agent, which is crucial for maintaining secure access.
For more information, check out theoriginal Zendesk help article.
More related questions
Why is Two-Factor Authentication showing as Deactivated for my agent?
If you're seeing 'Deactivated' for Two-Factor Authentication in your agent's profile, don't worry—this is expected behavior. As an admin, you can't set up two-factor authentication for your agents. Instead, your agent needs to configure it…
How can an agent activate Two-Factor Authentication in Zendesk?
Agents can activate Two-Factor Authentication by configuring it directly from their profile. This process is designed to be handled by the agent to ensure that their authentication setup is secure and personal. By managing their own security…
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