Two-Factor Authentication Deactivated for Agent
Learn why Two-Factor Authentication shows as Deactivated for agents and how they can activate it themselves.
Why is Two-Factor Authentication showing as Deactivated for my agent?
If you're seeing 'Deactivated' for Two-Factor Authentication in your agent's profile, don't worry—this is expected behavior. As an admin, you can't set up two-factor authentication for your agents. Instead, your agent needs to configure it themselves directly from their profile. This ensures that the security setup is handled personally by the agent, maintaining the integrity of their authentication process.
For more detailed instructions, you can refer to theoriginal Zendesk help article.
More related questions
Can an admin activate Two-Factor Authentication for an agent in Zendesk?
No, an admin cannot activate Two-Factor Authentication for an agent in Zendesk. This feature is designed to be set up by the agent themselves. Each agent must configure their own two-factor authentication directly from their profile. This approach…
How can an agent activate Two-Factor Authentication in Zendesk?
Agents can activate Two-Factor Authentication by configuring it directly from their profile. This process is designed to be handled by the agent to ensure that their authentication setup is secure and personal. By managing their own security…
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