Agent Activation of Two-Factor Authentication
Agents must activate Two-Factor Authentication themselves from their profile for security.
How can an agent activate Two-Factor Authentication in Zendesk?
Agents can activate Two-Factor Authentication by configuring it directly from their profile. This process is designed to be handled by the agent to ensure that their authentication setup is secure and personal. By managing their own security settings, agents can maintain control over their access credentials.
For further guidance, refer to theoriginal Zendesk help article.
More related questions
Why is Two-Factor Authentication showing as Deactivated for my agent?
If you're seeing 'Deactivated' for Two-Factor Authentication in your agent's profile, don't worry—this is expected behavior. As an admin, you can't set up two-factor authentication for your agents. Instead, your agent needs to configure it…
Can an admin activate Two-Factor Authentication for an agent in Zendesk?
No, an admin cannot activate Two-Factor Authentication for an agent in Zendesk. This feature is designed to be set up by the agent themselves. Each agent must configure their own two-factor authentication directly from their profile. This approach…
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