Ending a Conference Call in Zendesk: Options Explained
What are the options for ending a conference call in Zendesk?
Ending a conference call in Zendesk offers several options depending on your needs. If the third-party leaves the call, you and the end user will remain connected, and the ticket stays assigned to you.
Alternatively, you can leave the call by clicking 'Leave call,' which keeps the third-party in the call and assigns the call ticket to them, provided they are an agent in the same Zendesk account or group. If you click 'End for all,' everyone, including you, the third-party, and the end user, will be disconnected, and the ticket remains with you. If the end user leaves, the call ends for everyone, and the ticket stays with the initiating agent.
More related questions
How can I add a third-party to a conference call in Zendesk?
To add a third-party to a conference call in Zendesk, you need to be connected to an end user first. During the call, click the transfer button and start typing the third-party's name or phone number. Once you find the person you want, click their…
Can I make conference calls with Zendesk Talk Legacy plans?
Unfortunately, conference calls are not available with Zendesk Talk Legacy plans. To access conference call features, you need to upgrade to either the Talk Professional or Enterprise plans. These upgraded plans provide the necessary functionality…
How can I report conference call activity in Zendesk?
Reporting conference call activity in Zendesk is made easy with the Talk Professional dashboard. This tool provides detailed insights into each agent's conference call activities. In the Agent activity section, you can view metrics such as the…
What should I do if adding a third-party to a call doesn't work?
If you're having trouble adding a third-party to a call in Zendesk, ensure you're following the correct steps. After clicking 'Transfer Call,' type in the third-party's number and connect with them. Then, select 'Add to Call' to merge them into the…
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